How do you find Net Promoter Score?

How do you find Net Promoter Score?

The NPS Calculation Formula To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. NPS = % promoters – % detractors. It is that simple. So, if 50% of respondents were Promoters and 10% were Detractors, your Net Promoter is a score of 40.

How much does Net Promoter Score cost?

$20 to $260 per month
Average net promoter score software costs range from $20 to $260 per month; so when I evaluate the value for money, I look at whether the software trends above or below this.

What is a good Net Promoters Score?

A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than unhappy ones.

What company has the lowest NPS?

In a 2015 Temkin Group NPS Benchmark Survey, Comcast TV earned the lowest NPS both in its service category and overall – a score of -17. Comcast’s customer service is among the lowest-rated in the United States.

Are NPS scores public?

By publishing, I mean, that you make your NPS score public, e.g. by posting it on your website or sharing it publicly online. I strongly recommend that you show the NPS to your customers and your employees regularly. Later on, you can add suppliers and interested parties, e.g. Board of Directors and investors.

What company has the highest NPS score?

Net Promoter Score benchmarks for top brands

Does Google forms have NPS?

Luckily, this part of the process is fairly simple. If you use Google Forms to send your in-house NPS survey, you can automatically export the data to a spreadsheet.

What is Net Promoter Score and how does it work?

Your Net Promoter Score is simply the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6).

What company has the highest NPS?

Apple
Net Promoter Score benchmarks for top brands

What is Facebook NPS score?

Consumer Brands / Internet companies with similar Net Promoter Score