What is verint tool?
Verint offers purpose-built workforce management functionality for back-office operations and branches, such as activity-based scheduling. Scheduling in the back office focuses resources on specific production activities for blocks of time that align with work arrivals, volumes and deadlines.
How does verint screen recording work?
How does verint screen capture work? The desktop screen is captured in a video file format and automatically uploaded to the media repository server, where the files are merged with the audio counterparts thus providing a single, synchronized media file for playback along with rich metadata.
What is Verint call recording?
Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing, helping you realize more value from captured interactions.
What is verint Quality Management?
Verint Quality Management is part of a patent-protected portfolio of customer engagement solutions that help organizations enrich customer interactions, improve business processes, and optimize their workforces to enhance loyalty, increase revenue, mitigate risk, and manage operational costs.
Does Verint have an API?
There are over 150+ APIs within Verint Community and these APIs are the same APIs used by the Verint Community widgets to deliver the user experience.
What is verint screen capture module?
Screen capturing overview Verba Screen Capture module is an optional building block of the Verba Performance and Quality Management system. Contact center supervisors and managers are now able to monitor and evaluate agent performance by recording the content of the agent’s computer desktop screen during the calls.
What is Cisco Verint?
Verint® Workforce Optimization™ is a suite of unified software and services that can help you deliver smarter engagement and real-time guidance across the interaction channels and areas of your enterprise that impact the customer experience, from contact centers and branch offices to the underlying back-office …
What is Verint speech analytics?
Verint Speech Analytics is part of a patent-protected portfolio of customer engagement solutions that help organizations enrich customer interactions, improve business processes, and optimize their workforces to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. Benefit from World-Class.
What is AQM in call center?
Automated Quality Management, or AQM, is an integrated component to automate the entire quality management(QM) process of a contact center. An ideal AQM involves automating all aspects of QM— from scoring evaluations to assigning coaching.